Refund policy

Last updated: August 9, 2026

We want you to love your purchase. If something isn’t right, we’re here to help.

Return window

You have 30 days from the date your order is delivered to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase (your order number or receipt) is required.

Items that can’t be returned

Certain items cannot be returned, including:

• Perishable goods, intimate or sanitary items, and personal-care products;

• Custom or personalized products;

• Gift cards and final-sale/clearance items;

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

Damaged, defective, or wrong items

If your item arrives damaged, defective, or you received the wrong product, contact us within 7 days of delivery at [commercialmanna@gmail.com] with your order number and photos of the issue. We’ll make it right with a free replacement or a full refund — no return shipping required on our error.

How to start a return

1. Email us at [commercialmanna@gmail.com] with your order number and the reason for your return.

2. We’ll confirm whether your item qualifies and send return instructions and the return address.

3. Ship the item back using the instructions provided. Items sent back without first requesting a return won’t be accepted.

Because items are shipped from our fulfillment partners, the return address may differ from our mailing address — always use the address we provide.

Return shipping costs

For returns due to a change of mind, you are responsible for return shipping costs, which are non-refundable. For items that are defective, damaged, or incorrect, we cover the cost.

Refunds

Once we receive and inspect your return, we’ll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear. Original shipping charges are non-refundable except where the return is due to our error.

Exchanges

The fastest way to get a different item or size is to return the original (once approved) and place a new order.

Cancellations

Orders can be cancelled for a full refund before they are processed for shipment. Once an order has been sent to fulfillment, it can no longer be cancelled, but you may return it under this policy once delivered.